Existing Customer/Previous Customer Privacy Notice

The data we hold

We hold the following data for the length of time that we consider you to be an existing customer or may be likely to re-order from us in the future:

  • Contact information
  • Information regarding your Corporate credit status
  • Payment information
  • Details of previous purchases and enquiries
  • Details of the technical personal data that we process if you use our website

Our website uses cookies to collect information about our site and how it’s being used. No personal data (such as your IP address) is collected.

Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services.

Using Your Information

Your contact information will be used to contact you, in order to fulfil our contract with you and to develop any orders for you in the future. We use your details to occasionally contact you to inform you of similar products you may be interested in or of any changes to existing products. We also use your contact details to process customer service requests. This is a legitimate thing for businesses to do.

We may transfer your data between groups companies, based in the UK, in order to provide you with the right service or the right product.

We may transfer your data to our distribution partners in order to provide you with the right service or the right product.

Your credit information is used to carry out necessary credit checks to confirm your credit status and help us manage our financial risk

If we contact you using these details for marketing purposes (which we may do if we think you will be interested in the goods and services that we provide), we will always abide by the PECR (The privacy and Electronic Communications Regulations: https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/) which means we will only phone you if you are not on a suppression list and email you if you are an existing customer or a corporation.

The cookies collected when you visit our site are used to help you navigate it, improving your experience.

We use cookies to collect information about our website’s activity such as which pages are being viewed, the number of people accessing the website and what type of devices are being used to access to the website (e.g. mobile phone, computers). This information allows us to maximise user experience of the site.

Transfers of your data

When processing orders and customer service requests, your contact information will be transferred to our warehouse and haulier.

All our employees are privacy trained.

We do have a small number of companies providing services to us. These are our processors and in line with our obligations, we have confirmed that they all adhere to the GDPR.

We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • Privacy training for employees
  • Firewalls
  • Restricted access via Fire Server password protection
  • Anti-virus software and Malware
  • SSL secured VPN connections

Retention periods

We will hold your contact details for up to ten years after our last transaction with you and your credit check information will be held for up to two years after credit checks have taken place.

Your rights

As an existing or previous customer, you have rights in respect of our processing of your personal data. The relevant rights are:

  • Request a copy of your personal data and information about our processing of it.
  • Request that we delete information on you if we do not need to hold it.
  • Request that we correct any personal data that we hold on you.
  • Request that we stop processing your data, eg for marketing purposes.
  • Request that we move your data to another organisation’s IT system electronically.
  • If you want to exercise any of these rights, please contact lwarren@alchemy-ingredients.com

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/contact-us/postal-addresses/

Contact us

If you want to talk to us about this, please email lwarren@alchemy-ingredients.com